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Store Policies:

1. Payment ~ Preferred method of payment is Paypal, which is the most practical, efficient and provides protection for both the customer and the seller.

Instant bank transfer can be made available upon request.

All charges are included in the price, there are NO hidden costs or charges.

2 ~ Postage

The cost of shipping is quoted on each listing, for destinations not mentioned please contact us for a quote.

Price quoted includes all postage costs, there are NO hidden costs.

Your item will be not be dispatched until payment is received in full, deposit will only secure your item for a stated time only.

Shipping is Monday - Friday by 1pm of cleared payment or next working day. A working day does not include weekends or public holidays, in this instance the item will be dispatched the next working day.

I try to be as environmentally friendly as possible and reuse packaging materials where at all possible. ALL items are well packaged in a clean, presentable and secure manner this does not detract from the items individual gift wrapping.

As of October 1st 2016, ALL items are dispatched using a tracked delivery service in the UK and the US, this is owing to more reports of items going astray and as a small business. I can no longer afford to absorb the costs of these discrepancies when all items are sent out, to the addresses provided as promised. All prices quoted include all postage and packaging costs incurred with no hidden charges as always.

I obtain all postal receipts for all items sent out, which are retained for my records as proof of postage.

3 ~ Refunds

I do not accept returns on my hand-made items, I will offer you a credit note to the value of the item purchased.

I wrap all items very well for shipping and where sent out in good faith, I do not pay return postage.

This does not affect your statutory rights.

Please be aware that my hand-made items are created individually, unique and so can not be truly replicated.

All new items are clearly stated and are brand new from the suppliers and never used, worn wholly or in part, this items are covered by a 14 day return policy. All items must be returned by the customer, in the original packaging, unused and undamaged.

Any breakages from wear and tear on hand-made jewellery, I will offer to repair where possible, the customer is responsible for the return postage and once repaired I will of course cover the fees incurred.

The Aubergine Witch
Last Updated: 12 Jan 2018 07:58:34 PST home  |  about  |  terms  |  contact
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